Frequently Asked Questions
Account
- Why Does My Plugin Connect to a CookieYes Account with No Configuration Options?
- Is CookieYes Available for Mobile Applications?
- Can I Use Localhost to Test CookieYes?
- How Does CookieYes Licensing Work with a WordPress Multisite Environment?
- How to Change the Password of My Account?
- How to Change the Email Associated with My Account?
- What Should I Do if I Haven’t Received the Email Verification?
- How to delete my CookieYes account?
- How to delete a site from my CookieYes account?
- How to add multiple sites to my CookieYes account?
- Can I add multiple domains in a single account?
- How to add a new site to my CookieYes account?
Pricing
- When does the pageview count reset?
- Where can I download the invoice for my tax return?
- What happens if we exceed the monthly page views quota?
- How to upgrade to a new plan?
- What types of payment methods can I use?
- Can I cancel my plan at any time?
- Can I change plans or upgrade anytime?
- Do I need a separate plan for subdomains?
- What happens after my free trial ends?
- How does the free trial work?
Features
- Can I Generate Both Cookie Policy and Privacy Policy with CookieYes?
- What Is the Purpose of Google Consent Manager, and Do I Need It?
- Is There a Limit to the Number of Subdomains Allowed for a Single Primary Domain?
- What is Basic and advanced consent mode?
- Can I adjust the timezone of the consent log to match my local time?
- Why do I have a “uncaught range: maximum call stack size exceeded” error while installing CookieYes?
- Who needs to implement Google Consent Mode v2?
- How to exclude non-indexed pages from scans ?
- How to set up Advanced Consent Mode in GCM?
- How Do I Test Cookie Blocking in CookieYes?
- How can I activate my consent report if it’s empty?
- Why does Google Analytics display less data compared to CookieYes?
- Which browsers does CookieYes support?
- Can I use CookieYes GTM template while using plugin?
- Can a category be removed from the preference centre if it does not have cookies?
- How to enable Global Privacy Control for the US State Laws banner?
- Will performing a new scan discard the manual changes made to the cookie list?
- How to delete a language from my required language list?
- Why do scans discover different cookies across websites and what causes some cookies unidentified?
- Will scheduled scans reset manually updated cookie details or only add new cookies?
- Do I need Google Consent Mode v2 if only YouTube ad cookies are present?
- How can I Disable the Banner on Specific Pages?
- How to Edit a Cookie Category?
- How to Delete a Cookie?
- How to Edit an Existing Cookie?
- Can cookies originating from a plugin have a timeout and be overlooked by the scan?
- What is Cross Domain Consent and does CookieYes support it?
- When is the cookie scan status shown as failed?
- How to remove the script URL pattern from Cookie Manager?
- How to abort a cookie scanning in CookieYes?
- How to Reinstall the CookieYes WordPress Plugin and Switch to the New User Interface?
- How to get your Proof Of Consent?
- How can I obtain the consent ID?
- How to manually add a cookie to block?
- Will the scan result be updated in my cookie banner?
- How long will it take to scan pages?
- Can I Schedule Monthly Cookie Scanning on CookieYes?
- Can CookieYes scan for cookies behind a login?
- How Does the GDPR-US Laws Template Work?
- What is the Consent Log feature?
- How does the auto-translation feature work?
- Can I display a consent banner in multiple languages?
- What is geotargeting?
- Can I manually add third-party cookies to block?
- Which third-party cookies are blocked?
- What is automatic script blocking?
- What is website scanning and how does it work?
- What do pages per scan mean?
Cookie Banner
- Why does the cookie banner keep reappearing?
- How to change the font of the cookie banner?
- How to add both cookie policy and privacy policy links in the banner?
- How to remove the CookieYes button displayed in the corner of the website?
- Do pageviews get counted if visitors don’t click on the cookie banner?
- How can I change the order of the buttons in the cookie banner?
- Can I modify the content of the IAB-TCF banner?
- Can I customize the appearance of the cookie consent banner to match my website’s design?
- Why is cookie consent important for e-commerce websites?
- Should I Test Cookies from Incognito Mode or Regular Browsing Mode?
- How can we determine the category of a manually added cookie?
- When will the cookie banner be re-displayed for a visitor who has given consent before?
- Why is there a drop in traffic on Google Analytics after adding the cookie banner? How can I address it?
- How to add US State Laws and GDPR banners on the same website?
- Can I display the cookie banner for EU users only?
- What languages are available for the cookie consent banner?
- Why is my cookie banner not auto-translating?
- How to change the default language of my cookie banner?
- Why are the customizations not reflecting on my cookie banner?
- Why does it say ‘Banner not active’ on the dashboard?
- How to get the cookie banner installation code?
Data Collection
Integrations
- How to Set Default Consent Settings Based on User Consent in GTM ?
- How to check if Google Consent Mode is properly implemented ?
- How can I use GCM v2 without showing IAB pre-texts?
- How can I set up GCM for Google Analytics when it’s not configured within GTM?
- Can CookieYes be included via a Minimal User Interaction Script?
- Does CookieYes work with Single-Page Applications?
- Can CookieYes be integrated with Google Consent Mode?
- Can CookieYes be integrated with Google Tag Manager?
- On Which CMS platforms can CookieYes be Implemented?
- Can CookieYes be implemented on a custom-coded website?