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FAQ

 

Account


Sign in to CookieYes, on the top bar click on the +Add Site. Now enter your URL, Website Name and Choose your plan. Then add your billing details and click on Add Site.

Note: 

  • You can only add 1 website with a free plan. To add another website, upgrade the existing free plan to a paid plan.
  • If you have a paid plan, you can add 1 more website for free. This additional site will have limited features as per the free plan. 
  • To add more sites, you need to select a paid plan for each site that you add.  

Sign in to CookieYes, on the top bar click on the +Add Site. Now enter your URL and Website Name and click on Add Site. To add another site, you need to select a paid plan.

Note: To add multiple sites in the same CookieYes account, you need to select a paid plan for each site that you add.  

Sign in to CookieYes, click on the user icon in the top-right corner, then select Account Settings. Now select the Delete button beside the site that you want to delete. You will see a confirmation window where you can select Delete.

Sign in to CookieYes, click on the user icon on the top-right corner, then select Account Settings. Now, click on the Delete my account button. You will see a confirmation window, you can opt-in by ticking the checkbox to delete your account permanently.

Sign in to CookieYes. On the top navigation bar, select the website that you need to upgrade to a new plan. Then, on the left panel of your Dashboard, click on the Upgrade button and choose a suitable plan.

Sign in to CookieYes. On top of the Dashboard, you will see an email verification alert. Click on Resend Verification Email. You will receive the verification email from CookieYes. Please check the Spam folder if you don’t find it in your inbox. 

If you are still facing the issue, please contact our tech support, and we’ll help you resolve it.  

To change the email ID associated with your account, please contact our tech support, we’ll help you resolve the issue.  


 

Cookie Banner

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Features


If you select this option, you can display two different banners to your visitors, i.e. a GDPR banner for the EU and a CCPA banner for the US. You can select this if you have to comply with both the GDPR and CCPA.

Yes, our scanner can detect and identify cookies behind a login. To configure this write to us with your login credentials (username and password) at support@cookieyes.com

Yes. You can fully automate your website scanning. After the first scan, all the subsequent scans can be automatically performed in monthly intervals. From your Dashboard, head to Site Settings and then choose the options in Schedule cookie scan. You can choose Monthly and set the Day and Time for your scans. 

It may take a few minutes to a few hours to complete the scanning of your website. This depends on the number of pages to scan and the website speed. 

Yes. The scan result will be automatically updated in the cookie audit table in your cookie consent banner.  If you want to see the scan results, sign in to CookieYes, on the left panel of your Dashboard, select Cookie Manager. Now select the Scan History tab and you can see a list of scans that you have initiated and an overview of the scan result. To see the detailed scan result, click on <eye icon> against the scan result.

Sign in to CookieYes, on the left panel of your Dashboard, click on Cookie Manager and click on +Add New Cookie against a cookie category. Under the section Script URL Pattern, you can add the third-party script setting the cookie you want to block on your website.

If your website’s visitor has given consent or declined consent, CookieYes will remember their preference for 1 year. After this time period, the visitor will be displayed the cookie banner again when they visit your website, so that they can renew their cookie consent.

In case, you want proof of consent for your website, you can simply export your consent log. From your CookieYes account select Consent log from the sidebar and then click on the Export as CSV button.

In case you want proof of consent for a specific user, you will need to obtain the cookieyesID from the user. CookieyesID is a necessary cookie set by our banner when a user gives consent. It is used to identify the unique user for the consent log.

To get this ID on the Chrome browser, the user must open your website, right-click on the page and select Inspect > Applications > Cookies and select your website URL and search for CookieYesID. The “value” of cookieyesID is the ID of the user. 

To get this ID on Firefox and Safari, select Inspect > Storage > Cookies and follow the steps above. 

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Integrations


CookieYes is platform-agnostic and can be successfully implemented on custom-coded websites or CMS websites. Add the installation code between the <head> and </head> tags of your website’s source code before any other code. Save changes,  refresh your site and check if the banner is active on your website.  If you are facing any issues, please get in touch with support.

You can integrate CookieYes with Google Tag Manager and implement manual blocking. Follow our guide here for setting up Google Tag Manager. CookieYes will automatically block cookies prior to user consent even if you have added third-party scripts via GTM.

You can integrate CookieYes with Google Consent Mode. Follow our detailed guide for setting up Google Consent Mode.

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