Do chatbots use cookies?

Yes, chatbots can use cookies, but it depends on how they are implemented.

Typical uses include:

• Session management where cookies help chatbots remember the conversation history as a user moves between pages
  
• Personalization to store user preferences such as language or previous queries for more relevant responses
  
• Analytics to track chatbot interactions for performance measurement and improvement
  

Not all chatbots need cookies. Some may rely on server-side storage or session tokens. If cookies are used for purposes beyond essential functionality, website owners must obtain user consent under GDPR, UK GDPR, and similar regulations.