# Do chatbots use cookies?

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**Category:** Cookies 101
**URL:** https://www.cookieyes.com/knowledge-base/cookies-101/do-chatbots-use-cookies/

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**Yes, chatbots can use cookies, but it depends on how they are implemented.**
**Typical uses include:**
- Session management where cookies help chatbots remember the conversation history as a user moves between pages
- Personalization to store user preferences such as language or previous queries for more relevant responses
- Analytics to track chatbot interactions for performance measurement and improvement
Not all chatbots need cookies. Some may rely on server-side storage or session tokens. If cookies are used for purposes beyond essential functionality, website owners must obtain user [consent under GDPR](https://www.cookieyes.com/blog/gdpr-cookie-consent/), UK GDPR, and similar regulations.