FAQs

Contact us if you have any questions about our company or products. We will try to provide an answer within a few days.

Cookie Banner

There are three different types of consent banner. Info, Implicit, and Explicit.
Info – The cookies are loaded without consent.
Implicit – The categories are pre-checked, but the cookies are used only when the user accepts.
Explicit – The categories are turned off by default, cookies are not accepted when the corresponding category is enabled and accepted.

There are different layouts for the banner to choose from and in addition to that, every element on the banner is customizable. For premium plans, you can also add additional CSS to the banner.

You could try clearing your browser’s cache by hard refreshing your webpage.
To perform a hard refresh,
On Windows, hold the ⇧ Shift key and click the Reload button.
On macOS, hold down ⌘ Cmd and the ⇧ Shift key and then press the R key.

Features

To block cookies prior to user consent, you will have to remove the scripts that install these cookies from your website source code to the CookieYes Scripts page. More on this can be read from CookieYes documentation.

CookieServe scans only the homepage of your website whereas the CookieYes scanner crawls all the pages of your website.

The scanning time depends on your website speed and the number of pages to be scanned. Therefore, it might take a few minutes to a few hours to completely scan your website for cookies.

Yes. CookieYes automatically block cookies prior to user consent even if you third-party scripts via GTM.
Check out Google Tag Manager and Automatic Cookie Blocking Using CookieYes.

Yes. CookieYes enables you to collect users’ consent across multiple domains using a single cookie consent banner. Simply put, if a user consents to the cookie use on “abc.test.de”, the cookie banner will not be displayed again on “xyz.test.de”.

No. Only the “Info” consent type in CookieYes will set cookies prior to consent.
Learn more about the consent types: Different Consent Types in CookieYes.

Yes. CookieYes’ automatic cookie blocking works fine with embeds such as Youtube embed, Twitter, or Vimeo embeds.

Account

In a free account, you can only add one website. For adding more than one website, you need to subscribe to an upgraded plan for at least one website.

In one account, you can have a maximum of 1 free subscription and multiple paid subscription plans.

If you have a free account and want to upgrade the plan to any of the paid options, all you need to do is click on the upgrade button against your website listing and enter your payment details and you can enjoy your premium CookieYes services.

Benefits included in each of these plans are included in the Features page.

When you initiate your website scan with CookieYes, a maximum of 500 pages of your site will be scanned at a time.
If you upgrade your free CookieYes account to the Basic plan, you will have 500 pages scanned per day.

All your user consents will be stored in your CookieYes account for a period of 365 days.

Yes. It is possible to have multiple domains added to the same CookieYes account, provided that you have upgraded to a Premium plan (Basic or Pro).

No. Currently, CookieYes supports only a single domain in the free version.

The consent logs are recorded in CookieYes based on the UK timezone (GMT+1).

You can have 1 Free plan and multiple Premium plans under one CookieYes account.

Only the consent given by the first 100 visitors will be logged (if the consent logging is enabled).

Payment

Yes, subscriptions are renewed at the beginning of your subscription period. If you cancel during the subscription period, you will avail of the CookieYes till the end of the subscription period.

No, once you cancel the subscription, the amount deducted from the subscription renewal will not be refunded fully or partially. You can continue using the service until the end of the subscription period and you will not be charged again.

Taxes applied to the billing will depend on your country/location.

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We Will Gladly Help You

If you have any issues or queries regarding CookieYes implementation,
feel free to contact our support team.

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