FAQs

Cookie Banner

 How many types of consent banner can I choose from?

There are three different types of consent banner. Info, Implicit, and Explicit.
Info – The cookies are loaded without consent.
Implicit – The categories are pre-checked, but the cookies are used only when the user accepts.
Explicit – The categories are turned off by default, cookies are not accepted when the corresponding category is enabled and accepted.

 What are the banner customization options?

There are different layouts for the banner to choose from and in addition to that, every element on the banner is customizable. For premium plans, you can also add additional CSS to the banner.

 Why sometimes the changes in customizations and my language preference settings do not reflect on my website?

You could try clearing your browser’s cache by hard refreshing your webpage.
To perform a hard refresh,
On Windows, hold the ⇧ Shift key and click the Reload button.
On macOS, hold down ⌘ Cmd and the ⇧ Shift key and then press the R key.

Features

 How can I block cookies prior to consent?

To block cookies prior to user consent, you will have to remove the scripts that install these cookies from your website source code to the CookieYes Scripts page. More on this can be read from CookieYes documentation.

How does scanning my website using CookieYes and CookieServe differ?

CookieServe scans only the homepage of your website whereas the CookieYes scanner crawls all the pages of your website.

How long does it take to scan pages using CookieYes?

The scanning time depends on your website speed and the number of pages to be scanned. Therefore, it might take a few minutes to a few hours to completely scan your website for cookies.

Does CookieYes block cookies automatically if the cookie scripts are added via GTM?

Yes. Yes. CookieYes automatically block cookies prior to user consent even if you third-party scripts via GTM.
Check out Google Tag Manager and Automatic Cookie Blocking Using CookieYes.

Do CookieYes support cross-domain consent? In other words, does a user who has consented to the use of cookies on “abc.test.de” be again asked for consent on “xyz.test.de”?

Yes. CookieYes enables you to collect users’ consent across multiple domains using a single cookie consent banner. Simply put, if a user consents to the cookie use on “abc.test.de”, the cookie banner will not be displayed again on “xyz.test.de”.

Is it possible to activate all cookies in the implicit type without prior consent?

No. Only the “Info” consent type in CookieYes will set cookies prior to consent.
Learn more about the consent types: Different Consent Types in CookieYes.

Does automatic cookie blocking work with embedded content/elements?

Yes. CookieYes’ automatic cookie blocking works fine with embeds such as Youtube embed, Twitter, or Vimeo embeds.

Account

 How many websites can I add in my free account?

In a free account, you can only add one website. For adding more than one website, you need to subscribe to an upgraded plan for at least one website.

 How many websites can I add in a paid subscription plan?

In one account, you can have a maximum of 1 free subscription and multiple paid subscription plans.

 How do I upgrade my free plan to a paid subscription plan?

If you have a free account and want to upgrade the plan to any of the paid options, all you need to do is click on the upgrade button against your website listing and enter your payment details and you can enjoy your premium CookieYes services.

 What does each of the plans include?

Benefits included in each of these plans are included in the Features page.

 What do 500 scans mean? Is it 500 scans for a month or per day?

When you initiate your website scan with CookieYes, a maximum of 500 pages of your site will be scanned at a time.
If you upgrade your free CookieYes account to the Basic plan, you will have 500 pages scanned per day.

 How long will the users’ cookie consent be stored on my CookieYes account?

All your user consents will be stored in your CookieYes account for a period of 365 days.

 Is it possible to have multiple domains added to the same CookieYes account?

Yes. It is possible to have multiple domains added to the same CookieYes account, provided that you have upgraded to a Premium plan (Basic or Pro).

 Can I use a free CookieYes account for my domain and subdomain?

No. Currently, CookieYes supports only a single domain in the free version.

 What is the time zone in the Consent Log list?

The consent logs are recorded in CookieYes based on the UK timezone (GMT+1).

 How many plans can I have under a single account?

You can have 1 Free plan and multiple Premium plans under one CookieYes account.

 When using a free plan, what happens if there are more than 100 views on one day?

Only the consent given by the first 100 visitors will be logged (if the consent logging is enabled).

Payment

 Can I cancel my CookieYes Subscription at any time?

Yes, subscriptions are renewed at the beginning of your subscription period. If you cancel during the subscription period, you will avail of the CookieYes till the end of the subscription period.

 I want to cancel my subscription, Is CooieYes refundable?

No, once you cancel the subscription, the amount deducted from the subscription renewal will not be refunded fully or partially. You can continue using the service until the end of the subscription period and you will not be charged again.

 What are the applicable taxes?

Taxes applied to the billing will depend on your country/location.