# Frequently Asked Questions

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> Browse frequently asked questions about CookieYes cookie consent management, integrations, compliance and more.

**Source:** https://www.cookieyes.com/category/documentation/faq/

---

# Frequently Asked Questions

**Form**

- Search (search) — e.g. Search help guides...

[Help Guides](/category/documentation/) > FAQ

## Account

[Can I add multiple domains in a single account?](/documentation/add-multiple-domains-in-single-cookieyes-account/)

[Can I Use Localhost to Test CookieYes?](/documentation/use-localhost-to-test-cookieyes/)

[How Does CookieYes Licensing Work with a WordPress Multisite Environment?](/documentation/licensing-with-wordpress-multisite-environment/)

[How do I cancel my CookieYes subscription?](/documentation/cancel-my-cookieyes-subscription/)

[How to add a new site to my CookieYes account?](/documentation/how-to-add-a-new-site-to-cookieyes-account/)

[How to add multiple sites to my CookieYes account?](/documentation/add-multiple-sites-on-cookieyes-account/)

[How to Change the Email Associated with My Account?](/documentation/change-the-email/)

[How to Change the Password of My Account?](/documentation/change-the-password-of-my-account/)

[How to delete a site from my CookieYes account?](/documentation/delete-site-from-cookieyes-account/)

[How to delete my CookieYes account?](/documentation/how-to-delete-my-cookieyes-account/)

[Is CookieYes Available for Mobile Applications?](/documentation/does-cookieyes-support-mobile-app/)

[What Should I Do if I Haven’t Received the Email Verification?](/documentation/what-should-i-do-if-i-havent-received-the-email-verification/)

[Why Does My Plugin Connect to a CookieYes Account with No Configuration Options?](/documentation/plugin-connected-to-legacy-version/)

## Cookie Banner

[Can I customize the appearance of the cookie consent banner to match my website’s design?](/documentation/customize-appearance-of-cookie-banner-to-match-websites-design/)

[Can I display the cookie banner for EU users only?](/documentation/display-cookie-banner-eu-users/)

[Can I modify the content of the IAB-TCF banner?](/documentation/content-of-iab-tcf-banner/)

[Do pageviews get counted if visitors don’t click on the cookie banner?](/documentation/pageviews-count-without-click-on-banner/)

[How can I change the order of the buttons in the cookie banner?](/documentation/change-the-order-of-buttons/)

[How can we determine the category of a manually added cookie?](/documentation/determine-category-of-manually-added-cookie/)

[How to add both cookie policy and privacy policy links in the banner?](/documentation/add-both-cookie-policy-and-privacy-policy/)

[How to add the Revisit Consent button to your footer/privacy policy page?](/documentation/add-revisit-consent-button-footer/)

[How to add US State Laws and GDPR banners on the same website?](/documentation/us-state-laws-and-gdpr/)

[How to change the default language of my cookie banner?](/documentation/change-default-lang/)

[How to change the font of the cookie banner?](/documentation/how-to-change-banner-font/)

[How to get the cookie banner installation code?](/documentation/banner-installation-code/)

[How to remove the CookieYes button displayed in the corner of the website?](/documentation/remove-revisit-consent-button/)

[Should I Test Cookies from Incognito Mode or Regular Browsing Mode?](/documentation/test-cookies-incognito-or-regular-browsing-mode/)

[What languages are available for the cookie consent banner?](/documentation/banner-languages/)

[When will the cookie banner be re-displayed for a visitor who has given consent before?](/documentation/when-will-cookie-banner-be-redisplayed/)

[Why are the customizations not reflecting on my cookie banner?](/documentation/customizations-not-reflected-in-banner/)

[Why does it say ‘Banner not active’ on the dashboard?](/documentation/why-banner-not-active/)

[Why does the cookie banner keep reappearing?](/documentation/cookie-banner-reappearing/)

[Why is cookie consent important for e-commerce websites?](/documentation/cookie-consent-for-e-commerce-websites/)

[Why is my cookie banner not auto-translating?](/documentation/cookie-banner-not-auto-translating/)

[Why is there a drop in traffic on Google Analytics after adding the cookie banner? How can I address it?](/documentation/drop-in-traffic-on-google-analytics-after-adding-cookieyes/)

## Data Collection

[Does CookieYes collect any data from my website’s visitors?](/documentation/does-cookieyes-collect-any-data-from-my-websites-visitors/)

[Does CookieYes collect any Personally Identifiable Information about users?](/documentation/personally-identifiable-information/)

[Where is the data collected by CookieYes stored?](/documentation/where-is-data-collected-by-cookieyes-hosted/)

## Integrations FAQs

[Can CookieYes be implemented on a custom-coded website?](/documentation/can-cookieyes-be-implemented-on-a-custom-coded-website/)

[Can CookieYes be included via a Minimal User Interaction Script?](/documentation/minimal-user-interaction-script/)

[Can CookieYes be integrated with Google Consent Mode?](/documentation/can-cookieyes-be-integrated-with-google-consent-mode/)

[Can CookieYes be integrated with Google Tag Manager?](/documentation/cookieyes-integrated-with-google-tag-manager/)

[Does CookieYes have an official npm package?](/documentation/does-cookieyes-have-an-official-npm-package/)

[Does CookieYes work with Single-Page Applications?](/documentation/cookieyes-with-single-page-applications/)

[How can I set up GCM for Google Analytics when it’s not configured within GTM?](/documentation/set-up-gcm-for-google-analytics/)

[How to check if Google Consent Mode is properly implemented ?](/documentation/check-proper-implementation-of-gcm/)

[How to Set Default Consent Settings Based on User Consent in GTM ?](/documentation/set-default-consent-settings-gtm/)

[On Which CMS platforms can CookieYes be Implemented?](/documentation/which-cms-platforms-cookieyes-implemented/)

## Wix

[Can I use a single CookieYes account on multiple Wix sites?](/documentation/cookieyes-account-on-multiple-wix-sites/)

[Can I use CookieYes with other third-party tools on my Wix site?](/documentation/can-i-use-cookieyes-with-other-third-party-tools-on-my-wix-site/)

[Does CookieYes allow adding the brand logo to the consent banner?](/documentation/brand-logo-to-consent-banner/)

[Does CookieYes integrate with the Microsoft Clarity Consent API on Wix and how do I set it up?](/documentation/microsoft-clarity-consent-api-on-wix/)

[Does CookieYes support Google Consent Mode v2 on Wix and how do I set it up?](/documentation/support-google-consent-mode-v2-on-wix/)

[Does CookieYes support Microsoft UET Consent Mode on Wix?](/documentation/microsoft-uet-consent-mode-on-wix/)

[Do I need a cookie policy on my Wix website?](/documentation/do-i-need-a-cookie-policy-on-wix/)

[How do I add cookie consent to my Wix website?](/documentation/add-cookie-consent-to-my-wix-website/)

[How to uninstall CookieYes app from Wix?](/documentation/uninstall-cookieyes-app-from-wix/)

[Is it possible to display the cookie banner only to users in specific regions?](/documentation/cookie-banner-in-specific-regions/)

## Features FAQ

[Can a category be removed from the preference centre if it does not have cookies?](/documentation/remove-category-from-preference-centre/)

[Can cookies originating from a plugin have a timeout and be overlooked by the scan?](/documentation/cookies-overlooked-by-scan/)

[Can CookieYes scan for cookies behind a login?](/documentation/cookieyes-scan-behind-a-login/)

[Can I adjust the timezone of the consent log to match my local time?](/documentation/change-timezone-consent-log/)

[Can I display a consent banner in multiple languages?](/documentation/display-consent-banner-in-multiple-languages/)

[Can I Generate Both Cookie Policy and Privacy Policy with CookieYes?](/documentation/cookie-policy-and-privacy-policy-generator/)

[Can I manually add third-party cookies to block?](/documentation/add-third-party-cookies-to-block/)

[Can I Schedule Monthly Cookie Scanning on CookieYes?](/documentation/schedule-monthly-scanning/)

[Can I use CookieYes GTM template while using plugin?](/documentation/cookieyes-wordpress-plugin-and-gtm/)

[Do I need Google Consent Mode v2 if only YouTube ad cookies are present?](/documentation/do-i-need-to-activate-google-consent-mode/)

[How can I activate my consent report if it’s empty?](/documentation/activate-consent-log/)

[How can I Disable the Banner on Specific Pages?](/documentation/display-banner-on-specific-pages/)

[How can I obtain the consent ID?](/documentation/obtain-the-consent-id/)

[How does CookieYes work regarding pages per scan? What happens if my website exceeds the page limit of my plan?](/documentation/how-does-cookieyes-work-regarding-pages-per-scan/)

[How does the auto-translation feature work?](/documentation/auto-translation-feature/)

[How Does the GDPR-US Laws Template Work?](/documentation/gdpr-us-state-laws-consent-template/)

[How Do I Find the Script URL Pattern to Block Cookies on My Website?](/documentation/find-the-script-url-pattern/)

[How Do I Test Cookie Blocking in CookieYes?](/documentation/test-cookie-blocking/)

[How long will it take to scan pages?](/documentation/how-long-will-it-take-to-scan-pages/)

[How to abort a cookie scanning in CookieYes?](/documentation/abort-a-cookie-scanning/)

[How to Delete a Cookie?](/documentation/delete-a-cookie/)

[How to delete a language from my required language list?](/documentation/delete-a-language/)

[How to Edit a Cookie Category?](/documentation/edit-a-cookie-category/)

[How to Edit an Existing Cookie?](/documentation/edit-an-existing-cookie/)

[How to Enable Extra Pageviews in CookieYes?](/documentation/enable-extra-pageviews-cookieyes/)

[How to enable Global Privacy Control for the US State Laws banner?](/documentation/global-privacy-control-for-the-us-state-laws-banner/)

[How to exclude non-indexed pages from scans ?](/documentation/exclude-non-indexed-page-from-scan/)

[How to get your Proof Of Consent?](/documentation/get-your-proof-of-consent/)

[How to manually add a cookie to block?](/documentation/manually-add-a-cookie-to-block/)

[How to Reinstall the CookieYes WordPress Plugin and Switch to the New User Interface?](/documentation/reinstall-and-switch-to-new-user-interface/)

[How to remove the script URL pattern from Cookie Manager?](/documentation/remove-the-script-url-pattern/)

[How to set up Advanced Consent Mode in GCM?](/documentation/setup-advanced-consent-mode-gcm/)

[Is There a Limit to the Number of Subdomains Allowed for a Single Primary Domain?](/documentation/subdomain-limit-for-single-primary-domain/)

[What do pages per scan mean?](/documentation/pages-per-scan/)

[What is automatic script blocking?](/documentation/automatic-script-blocking/)

[What is Basic and advanced consent mode?](/documentation/basic-and-advanced-consent-mode/)

[What is Cross Domain Consent and does CookieYes support it?](/documentation/cross-domain-consent-and-does-cookieyes-support-it/)

[What is geotargeting?](/documentation/geotargeting/)

[What is the Consent Log feature?](/documentation/consent-log/)

[What Is the Purpose of Google Consent Manager, and Do I Need It?](/documentation/purpose-of-gcm/)

[What is website scanning and how does it work?](/documentation/website-scanning-and-how-it-works/)

[When is the cookie scan status shown as failed?](/documentation/cookie-scan-status-shown-as-failed/)

[Which browsers does CookieYes support?](/documentation/which-browsers-supports-cookieyes/)

[Which third-party cookies are blocked?](/documentation/which-third-party-cookies-are-blocked/)

[Who needs to implement Google Consent Mode v2?](/documentation/who-needs-google-consent-mode-v2/)

[Why does Google Analytics display less data compared to CookieYes?](/documentation/ga-data-less-compared-to-cookieyes/)

[Why do I have a “uncaught range: maximum call stack size exceeded” error while installing CookieYes?](/documentation/maximum-call-stack-error/)

[Why do scans discover different cookies across websites and what causes some cookies unidentified?](/documentation/auto-scan-discover-different-cookies-on-different-websites/)

[Will performing a new scan discard the manual changes made to the cookie list?](/documentation/manual-changes-to-cookie-list/)

[Will scheduled scans reset manually updated cookie details or only add new cookies?](/documentation/will-scheduled-scans-reset-cookie-details/)

[Will the scan result be updated in my cookie banner?](/documentation/scan-result-be-updated-in-my-cookie-banner/)

## WordPress Plugin

No articles found!

## HubSpot

[Can I configure the cookie banner to appear only for visitors from selected regions on HubSpot?](/documentation/geo-target-banner-on-hubspot/)

[Can I display a consent banner in multiple languages on HubSpot?](/documentation/consent-banner-in-multiple-languages/)

[Can I enable Google Consent Mode v2 with CookieYes on HubSpot?](/documentation/gcm-with-cookieyes-on-hubspot/)

[Can I use CookieYes with other third-party tools on my HubSpot site?](/documentation/cookieyes-with-other-third-party-tools-on-hubspot/)

[Does CookieYes support integration with the Microsoft Clarity Consent API on HubSpot, and what are the steps to configure it?](/documentation/cookieyes-support-integration-with-microsoft-clarity-consent-api/)

[Does CookieYes support multiple domains in HubSpot?](/documentation/does-cookieyes-support-multiple-domains-in-hubspot/)

[Does the CookieYes app support multiple domains in HubSpot?](/documentation/cookieyes-app-support-multiple-domains-in-hubspot/)

[Do I need a cookie policy on my HubSpot website?](/documentation/cookie-policy-on-my-hubspot/)

[How Do I Uninstall CookieYes From HubSpot?](/documentation/uninstall-cookieyes-from-hubspot/)

[What is the CookieYes app for HubSpot and why do I need it?](/documentation/cookieyes-hubspot-why-do-i-need-it/)

[Will the banner appear on all HubSpot pages automatically?](/documentation/will-the-banner-appear-on-all-hubspot-pages-automatically/)

## Pricing

[Can I cancel my plan at any time?](/documentation/cancel-plan-at-any-time/)

[Can I change plans or upgrade anytime?](/documentation/change-or-upgrade-plans/)

[Do I need a separate plan for subdomains?](/documentation/do-i-need-a-separate-plan-for-subdomains/)

[How does the free trial work?](/documentation/how-does-free-trial-work/)

[How to upgrade to a new plan?](/documentation/how-to-upgrade-to-a-new-plan-cookieyes-faq/)

[What happens after my free trial ends?](/documentation/what-happens-after-free-trial-ends/)

[What happens if we exceed the monthly page views quota?](/documentation/monthly-page-views-quota/)

[What types of payment methods can I use?](/documentation/types-of-payment-methods/)

[When does the pageview count reset?](/documentation/pageview-count-reset/)

[Where can I download the invoice for my tax return?](/documentation/download-the-invoice-for-my-tax-return/)

## Have more questions?

Reach out to us and we'll answer them.

[Contact us](/support/)